Northpole, the magical city where Santa and his elves live and work is in trouble. Families around the globe have gotten too busy to enjoy the season together, and Northpole depends on their holiday happiness to keep running. In the hopes of turning things around, a determined young elf befriends a little boy with a lot of spirit. His skeptical journalist mom doesn’t have room in her heart for anything but the facts, so it’s going to take a little nudge from his charming teacher to create an unbeatable Christmas team to turn around this town and share the importance of the season with the whole world.

A successful businesswoman, Mackenzie, inherits her beloved aunt's inn, and chooses to restore the hotel to its original grandeur only to sell it right before Christmas. Unbeknownst to Mackenzie, she receives some unexpected help from a team of elves headed by the cheerful Clementine, who helps Mackenzie rediscover the true meaning of Christmas.